RETURN AND EXCHANGE
REFUND POLICY  

Refunds will be done only through the Original Mode of Payment

RETURN AND COMPLAINTS REGARDING PRODUCTS PURCHASED THROUGH THE WEBSHOP SERVICE

Within 8 calendar days of the date of delivery of a product, the Registered User is entitled to file a complaint
concerning the product purchased or to return a product without an explanation, if at the time of takeover of the
product he establishes defects on the product or if the delivered product is not functional. Based on a request
for return or replacement, BOIMAR  shall refund the amount paid to the account of the Registered User stated
in the request, or replace the product with a new one within 30 (thirty) days of the date of receipt of a returned
product to the address stated on the complaint form.

The Registered User shall announce the return of products purchased via email:  reklamacije@boimar.com .

Delivered products shall be returned by delivery to the address Registered User stated in
the complaint form. The cost of returning a product is borne by the Registered User.

The Registered User is obliged to return the product delivered in the condition in which it was delivered (unworn)
and in its original packaging (commercial packaging in which the product was delivered)
with enclosed invoice and fulfilled complaint form.

If it is established beyond doubt that a complaint regarding a particular product is not justified or that the
defects occurred as the result of inadequate handling or use, BOIMAR is not obliged to make a refund or provide a replacement. The product returned under complaint shall be returned to the Buyer at his/her cost,
with a written statement of reasons for denial of the request for return or replacement.

  If the request for a refund or replacement is justified,
the cost of redelivering the product shall be borne by BOIMAR.

  If a mistake should occur during the packing of ordered products and the Buyer
does not receive the product he/she ordered, but some other product, he/she shall report
the mistake by using the complaint form within 7 (seven) business days.
In such case, the User must return the product which was wrongly delivered at the cost of BOIMAR ,
which undertakes to deliver the ordered product or make a refund (in line with the request of the User)
within 15 (fifteen) days of the day on which the wrong article was received.

If the User does not receive the product he ordered and paid for, he shall report it within 7 (seven)
calendar days of the expected arrival of the ordered product in the complaint
form or through contacts published on the Website.
BOIMAR shall establish within the said term what happened to the parcel referred to in the complaint,
and inform the User of actions taken further to the complaint.

EXCHANGE POLICY 
Domestic Customers   

You can return your item for an exchange within 8 days, as long as the new item has the same product code
as the original product you ordered. If you want to exchange for a different colour, the price of both colours must
be the same as the price at which you bought the original product.

If you want a different item, the item you want is sold under a different product code, or the item you want
is a different price to the price at which you bought the original product, then you’ll need to return the
unwanted item for a refund and place a new order.

For more information, please contact info@boimar.com

International Customers

We’re not able to offer an exchange on returned items and all returned items will be refunded once they’ve been received by our warehouse. If you need a different size or colour of an item, then you’ll need to place a new order.

As an International customer, you can return your parcel using any postal service. We ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to us, you’ll have proof you sent it.

It can take up to 15 working days (excluding weekends and public holidays) for your parcel to reach our warehouse.
Once we receive it in its original condition, we’ll issue your refund within 1 working day and drop you an email
to let you know once this has been done.

Please note that original shipping charges are non-refundable.

Once you’ve been refunded, it can take up to 10 working days for the funds to show back into your account.

For more information, please contact info@boimar.com